Empathy | Customer Obsession | Creativity | Problem Solving

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Throughout my 18-year career, I've been driven by an unwavering passion for business growth and delivering exceptional value to customers. This relentless drive has garnered numerous awards and accolades, and every challenge I encounter fuels my determination to ensure decisions benefit both customers and business growth. My journey has taken me through diverse roles in product development, support, and leadership in services businesses, with a consistent focus on making customers successful.

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At Saba, I launched their first SaaS offering and transformed our approach to customer feedback by creating the Voice of Customer function, resulting in a 40% improvement in customer experience and NPS. At Salesforce, I tackled the challenge of revitalizing at-risk accounts, turning them around and significantly boosting portfolio growth and ARR. For me, customer success isn't just a job—it's a passion. With over 18 years of exhilarating experiences, I'm eager to share my journey and expertise to ignite your business's growth and create a future of success and triumph.